Fourteen days, no questions asked.

If Seriesly isn't earning its keep, you get your money back. The window is fourteen days from the first charge on any plan. You don't have to explain. HRH Labs LLC is the publisher; Paddle is the merchant of record and processes the return.

Last updated · 13 May 2026 Jurisdiction · New York, USA Contact · support@series-ly.com

Fourteen days from the first charge.

You have fourteen calendar days from the date of your first successful charge on a subscription to ask for a refund. Monthly or annual — the window is the same. You don't have to give us a reason. If you write to us inside the window, we issue the refund.

The window runs from the first charge on a given plan, not from every renewal. If you renew an annual subscription a year in and decide the second year isn't for you, that is a cancellation rather than a refund: it takes effect at the end of the current period, and Essay II below explains what happens to your data when it does.

One email is enough.

Write to support@series-ly.com from the address Paddle issued your receipt to, with the word refund somewhere in the subject. That's it. We don't run an intake form, we don't ask you to fill out a survey, and we don't try to talk you out of it.

You can also click the Paddle receipt email you received at purchase and request a refund directly from the invoice page. Either path reaches the same place. Refunds typically clear back to your original payment method within five to ten business days, depending on your card network or bank.

Money back, memory intact.

Paddle returns the full charge — VAT or sales tax included where applicable — to the card or wallet you paid with. Your license server entry is deactivated, and the next time the Mac app validates with the server it will move to the signed-in-no-subscription state. The app stays installed. The local SQLite database on your disk, holding every meeting transcript, action item, and series memory you've built, stays exactly where it is.

That is the point of being local-first: a refund unwinds the commercial relationship, not your archive. If you re-subscribe later — same Apple ID or Google account — the app re-activates against the new license and the history is already there waiting.

Cancel, don't refund.

After fourteen days the standard refund offer ends. The right move at that point is cancellation: you can do it from inside Seriesly under Account, or from the Paddle invoice email. Cancellation takes effect at the end of the current billing period, so the time you've already paid for is yours to use.

We will still look at out-of-window refund requests on a case-by-case basis — a duplicate charge, a renewal you genuinely didn't intend to authorize, a long stretch where the app couldn't run on a Mac it was meant to support. Write to support@series-ly.com and describe what happened. We'd rather refund the edge cases than fight about them.

Chargebacks and the like.

Chargebacks initiated through your card issuer go to Paddle as merchant of record, not to us. We'd rather you email support@series-ly.com first — almost any refund request resolves faster as a refund than as a dispute. Confirmed fraudulent charges are always refunded and the associated license deactivated.

If you bought through a reseller, a procurement contract, or any path other than the public Paddle checkout on this site, that channel sets its own refund terms; the policy here covers direct purchases.

Questions about a specific charge: write to support@series-ly.com with the Paddle order number from your receipt.